Community SurveyKlamath 911 Emergency Communications District would like your help to evaluate the quality of the service provided by our organization. We appreciate your time and effort in completing the following questions. The questionnaire will be used to evaluate the overall performance of the district, skills of our employees and to assist in the development of future training programs.The following questions pertain to your experience when calling 9-1-1.1. What assistance did you need?PoliceFireMedicalDate of Call:Time of Call:2. The type of call I made was a/an:EmergencyNon-Emergency3. My 911 call was answered in Select an option:1 Ring2 Rings3 Rings4 Rings4. After the call was answered, the Telecommunicator was courteous:YesNo5. The instructions or information I was given was clear and concise:YesNo6. The Telecommunicator answered my questions and/or directed me to someone who could help:YesNo7. I was advised if I was going to be placed on hold:YesNo8. The Telecommunicator was knowledgeable and confident:YesNo9. Did the dispatcher understand the type of assistance you needed:YesNo10. The Telecommunicator was calm and gave appropriate directions:YesNoThe following questions pertain to your experience with Klamath 9-1-1 regarding administration and other services (records request, public information, general assistance).1. What assistance did you need:RecordsPublic InformationGeneral Assistance2. Assistance was provided via:In PersonPhoneEmail3. The person I communicated with was courteous:YesNo4. The instructions or information I was given was clear and concise:YesNo5. The person I communicated with was knowledgeable and understood what I needed:YesNo6. Was your inquire/request handled in a timely manner:YesNoThe following questions pertain to your overall experience.1. On a scale of 1 (poor) and 10 (excellent), I would rate the quality of the service I received as a:123456789102. How can we improve our call taking service:3. What community concerns could the 9-1-1 Center help address:Comments/Questions:There was a problem saving your submission. Please try again later.Please wait while your submission is being saved...Submitting...SubmitThank you, your submission has been received.
